FAQ
Frequently Asked Questions
Answers to common questions about waterproofing, our services, project preparation, remedial works, compliance and warranties.
What areas does Hydrostop service?
Hydrostop provides professional waterproofing services across Melbourne and surrounding areas, with services also available for projects in Sydney.
Do you provide residential and commercial waterproofing?
Yes. We provide waterproofing solutions for residential properties, commercial buildings, developments, renovations and remedial projects.
What areas can you waterproof?
Our waterproofing services cover bathrooms and wet areas, balconies, rooftops, basements, below-ground structures, retaining walls, lift pits, planter boxes and other areas requiring protection against water ingress.
Do you provide site inspections?
Yes. We can assess waterproofing requirements, existing failures and water-ingress issues to help determine an appropriate waterproofing solution.
Do you also provide tiling and caulking?
Yes. Hydrostop provides internal and external tiling as well as caulking and joint-sealing services associated with waterproofing and remedial works.
What waterproofing services does Hydrostop provide?
Hydrostop provides residential, commercial, renovation and remedial waterproofing, including bathrooms and wet areas, balconies, rooftops, basements, retaining walls, lift pits and other internal, external and below-ground applications.
Do you waterproof bathrooms and wet areas?
Yes. We provide waterproofing for bathrooms, laundries and other wet areas for new construction, renovations and remedial projects.
Do you waterproof balconies and rooftops?
Yes. Hydrostop provides waterproofing solutions for balconies, terraces and rooftops to help protect exposed areas against water ingress.
Do you provide basement, retaining wall and lift pit waterproofing?
Yes. We provide below-ground waterproofing solutions for basements, retaining walls, lift pits and other structures requiring protection from ground moisture and water ingress.
What commercial waterproofing applications do you cover?
Our commercial services include internal and external wet areas, balconies, rooftops, basements, below-ground areas, car parks, lift pits, planter boxes and other waterproofing applications.
What is the Hydrostop waterproofing process?
We begin by assessing the area and waterproofing requirements, determine the appropriate system, prepare the substrate and critical areas, apply the specified waterproofing system, complete quality checks and then finalise the work.
How do you prepare an area before waterproofing?
Preparation depends on the application and substrate condition. It may include cleaning and preparing surfaces, treating joints and penetrations, repairing defects and applying the appropriate primer before the waterproofing membrane is installed.
How long does waterproofing take?
The timeframe depends on the size of the area, substrate condition, waterproofing system, number of coats and required curing times. We assess these factors and provide an expected timeframe for each project.
How long does waterproofing need to dry before tiling?
Drying and curing times vary between waterproofing products and site conditions. We follow the waterproofing system manufacturer’s requirements before subsequent works such as tiling proceed.
Do you inspect the waterproofing after installation?
Yes. Completed waterproofing is checked with particular attention to critical areas such as joints, corners, penetrations, drainage points and membrane coverage before the next stage of work proceeds.
What is remedial waterproofing?
Remedial waterproofing involves investigating and repairing existing waterproofing problems such as leaks, water ingress, failed membranes or deteriorated joints in residential and commercial properties.
Can you investigate the cause of a water leak?
Yes. Hydrostop can inspect affected areas and assess potential waterproofing failures, joints, penetrations and other possible sources of water ingress before recommending an appropriate remedial solution.
Can failed waterproofing be repaired without replacing everything?
In some situations, localised repairs may be possible. In others, the existing waterproofing system may require partial or complete replacement. The appropriate solution depends on the cause, condition and extent of the failure.
Do you repair leaking balconies and bathrooms?
Yes. We provide remedial waterproofing for leaking balconies, bathrooms and wet areas. The affected area is assessed first to determine the likely cause and appropriate repair method.
Do you provide remedial waterproofing for commercial properties?
Yes. Hydrostop provides inspection and remedial waterproofing solutions for residential and commercial properties, including rooftops, balconies, wet areas, basements, retaining walls and other areas affected by water ingress.
Do you provide a warranty for waterproofing work?
Yes. Warranty coverage may be available depending on the waterproofing system, products used and scope of work. Applicable warranty details are confirmed for each project.
Do you provide compliance certificates?
Where applicable, Hydrostop can provide relevant waterproofing documentation and compliance information for completed works in accordance with project requirements.
Do you use waterproofing products with manufacturer warranties?
We work with established waterproofing brands and systems. Manufacturer warranty conditions and periods vary depending on the product, application and installation requirements.
Is your waterproofing work completed to Australian Standards?
Our waterproofing work is carried out with a focus on applicable Australian Standards, manufacturer specifications and project requirements.
What should I do if I have a problem after the waterproofing is completed?
Contact Hydrostop with details of the issue and the relevant project information. We can review the concern and advise on the appropriate next steps based on the work completed and applicable warranty conditions.
Still have questions?
Can’t find the answer you’re looking for? Contact Hydrostop to discuss your waterproofing project, inspection or remedial requirements.