Hydrostop Waterproofing Pty Ltd
Website: www.hydrostop.com.au
Last Updated: 28 October 2026

1. Introduction

Hydrostop Waterproofing respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quotation or submit an enquiry through our advertising campaigns.

2. Information We Collect

We may collect the following information:

• Full name

• Email address

• Telephone number

• Property address, suburb or postcode

• Property type and waterproofing requirements

• Project descriptions, photographs and related information

• Website usage information, including cookies and analytics data

3. How We Use Your Information

We collect and use personal information to:

• Respond to enquiries and quotation requests

• Contact customers about waterproofing services

• Arrange property inspections and appointments

• Prepare quotations and provide requested services

• Manage customer relationships and project communications

• Improve our website, advertising and customer service

• Comply with applicable legal obligations

4. Facebook and Instagram Lead Forms

When you submit an enquiry through a Hydrostop Waterproofing advertisement on Facebook or Instagram, we receive the information you choose to provide.

We use this information to contact you regarding your waterproofing enquiry, discuss your requirements and provide relevant quotations.

We do not sell your personal information to third parties.

5. Sharing Personal Information

We may share relevant information with authorised employees, contractors and service providers where reasonably necessary to respond to your enquiry or deliver our services.

We may also disclose information where required or authorised by law.

6. Cookies and Website Analytics

Our website may use cookies, Google Analytics, advertising technologies and similar tools to understand website traffic and improve our services.

Where applicable, information may be processed by third-party service providers in accordance with their privacy practices.

7. Information Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

8. Access and Correction

You may contact us to request access to, or correction of, personal information we hold about you, subject to applicable legal requirements.

9. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including customer service, business administration and applicable legal requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate.

10. Privacy Enquiries and Complaints

If you have any questions or concerns about how your personal information is handled, please contact:

Hydrostop Waterproofing
Website: https://www.hydrostop.com.au
Email: [Insert your business contact email]

We will review privacy complaints and respond within a reasonable timeframe.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology or legal obligations.